Welcome to the Allevi Support page. Our relationship doesn't end after your purchase. We're here to help you be successful with your Allevi bioprinter and bioinks.
+ I forgot or want to reset my username and/or password.
Instructions for recovering or resetting passwords can be found in the User Guide on page 30 for Mac users and page 31 for Windows users.
+ How do I design files for printing?
Print files are .gcode files that start as .stl files, usually made using computer aided design (CAD). There are many CAD softwares available. We have additional information on CAD and gcode preparation on our Build With Life forum.
Files can also be found at the these sources:
+ How do I download the software?
Download the software from our software page. Detailed instructions can be found in the user guide above.
+ My extruders jump and grind while moving or switching.
Contact Allevi Support by filling out the form below with 'Endstop issues' in the subject line.
+ My printer pauses partially through a print but keeps extruding.
This is likely an issue with communication between your computer and the printer. Increase the communication timeout in the bioprint settings. Try 300 or even 600 seconds.
+ How do the crosslinking light percentage and intensity correlate?
View a helpful graph here.
+ Can I print below room temperature with my Allevi Bioprinter?
The Allevi 2 and earlier models do not have cooling capabilities, but printing in a cold room achieves the same result. However, the Allevi 1, 3, and 6 can print as low as 4°C!